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Charge 2 not tracking heart rate correctly

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‎06-06-2020 10:29 - last edited on ‎09-08-2020 09:30 by Fitbit Moderator

‎06-06-2020 10:29 - last edited on ‎09-08-2020 09:30 by Fitbit Moderator

I have fully charged and restarted my FitBit a few times. Periodically measuring my heart rate and sleep now. Not consistently anymore. Does anyone else have suggestions? My watch was purchased Sept 2018.

 

Moderator Edit: Clarified subject

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‎06-10-2020 20:12 - last edited on ‎09-13-2025 11:03 by Fitbit Moderator

‎06-10-2020 20:12 - last edited on ‎09-13-2025 11:03 by Fitbit Moderator

Hi @JodyAFranklin, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.

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‎06-11-2020 04:39

In response to RicardoFitbit

‎06-11-2020 04:39

Thanks! Yes just this morning the screen went completely- obviously it had
done it's ‘time’ 😉
Looking forward to my new one.
Jody
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