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Charge 2 not tracking sleep

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‎05-13-2020 05:10 - last edited on ‎09-08-2020 09:40 by Fitbit Moderator

‎05-13-2020 05:10 - last edited on ‎09-08-2020 09:40 by Fitbit Moderator

I have been wearing my Charge 2 to bed for the past year and it has worked fine. I checked this morning and it hasn’t been tracking my sleep for the past 3 nights. It is tracking my steps and heart rate fine though. Has anyone else experienced this?

 

 

Moderator edit: updated subject for clarity

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‎05-24-2020 11:37

‎05-24-2020 11:37

@Ashley292 It's great to have you here! Sorry for the delay in my reply.

 

Let me help you with your Charge 2 not recording your sleep. Your device will start recording sleep after it detects an hour of inactivity. If you have a light sleep or move too much then this may difficult your sleep detection. Additionally you can try wearing your device on your non dominant hand to decrease the amount of movement it is subjected to. Finally you can restart your device. You can also manually log your sleep time. You can read more about sleep detection here. 

 

Let me know how it goes.

Alvaro | Community Moderator

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‎05-24-2020 17:30

‎05-24-2020 17:30

The exact same thing happened to me across the past three nights! I’ve never had a problem before and it has been fully charged across all three days. So odd. 

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