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Charge 2 not tracking stats

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‎05-09-2020 17:43 - last edited on ‎09-08-2020 09:40 by Fitbit Moderator

‎05-09-2020 17:43 - last edited on ‎09-08-2020 09:40 by Fitbit Moderator

I logged out still not working 

 

Moderator edit: Subject for clarity 

Moderator edit: Format 

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‎05-19-2020 17:15

‎05-19-2020 17:15

Hello @Snowqueen482001, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and trying some steps before posting. To resolve the issue you're experiencing with your Charge 2, I recommend you to follow the next steps to perform a restart process and let me know if the issue persist:

 

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
  3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
  4. Press and hold the button to restart your tracker:
    • Charge 2—press and hold the button on your tracker for 4 seconds. When you see the Fitbit logo and the tracker vibrates, the tracker restarted.
  5. Disconnect your tracker from the charging cable.

 

Keep me posted and let me know if you have any additional questions. 

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