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Fitbit Charge 2- Not syncing following update

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‎05-06-2020 12:33 - last edited on ‎09-08-2020 09:49 by Fitbit Moderator

‎05-06-2020 12:33 - last edited on ‎09-08-2020 09:49 by Fitbit Moderator

My Fitbit Charge 2 says it has synced but the steps are not the same as on my fitbit currently. This problem occurred following a fitbit update which appeared on the app had to be run or wouldn't allow me to sync. I've tried resetting the app, the phone and the Fitbit.

 

Elisha

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‎05-13-2020 12:13

‎05-13-2020 12:13

@ElishaB24 Thanks for stopping by! Sorry for the delay in my reply.

 

Let me help you with your Charge 2 not syncing and thank you for troubleshooting this issue. You can try the following:

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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