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Charge 2 not tracking steps

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‎10-26-2022 12:59 - last edited on ‎10-27-2022 07:39 by Fitbit Moderator

‎10-26-2022 12:59 - last edited on ‎10-27-2022 07:39 by Fitbit Moderator

Not tracking steps 

 

 

Moderator edit: updated subject for clarity. 

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‎10-27-2022 07:52

‎10-27-2022 07:52

Welcome to the Fitbit Community, @Dawn342. I'm sorry to hear your Charge 2 is not tracking your steps. 

 

Please restart your tracker to get your steps again:

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
  3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display.
  4. Press and hold the button to restart your tracker for 4 seconds. When you see the Fitbit logo and the tracker vibrates, the tracker restarted.

I hope this helps.

Andrea | Community Moderator, Fitbitp>

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‎10-30-2022 23:42

‎10-30-2022 23:42

While you can correct your fitness tracker not tracking your steps by calibrating and changing your stride length, your Fitbit may require a restart to properly track steps.

 

Regards,

Will

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