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Charge 2 not turning on

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‎06-30-2020 20:00 - last edited on ‎09-08-2020 09:24 by Fitbit Moderator

‎06-30-2020 20:00 - last edited on ‎09-08-2020 09:24 by Fitbit Moderator

I charged my Fitbit charge 2. When I took it off the charger it was very hot and it will not turn on. I have this Fitbit for about 2 years if not longer. What can I do to make it work. 

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‎07-06-2020 09:13 - last edited on ‎05-24-2025 09:47 by Fitbit Moderator

‎07-06-2020 09:13 - last edited on ‎05-24-2025 09:47 by Fitbit Moderator

@Sasha1990 Welcome to the Fitbit Community!

Let me help you with your Charge 2 not turning on. Since the issue persists I suggest you let our Support team know about this. I noticed that you already have a ticket with them so keep working with the team to find a solution.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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