Charge 2 not turning on

[Mrsjvr]

Hello, 

my Fitbit was fully charged on Wednesday, it did a firmware update at 1am last night, since then it won't turn on. i've had it on charge on my laptop for a few hours and now when i press the power button it comes up with an exclamation mark on the screen. 

what i have tried so far:

Charging it

syncing it (app says battery is empty)

removing it from app 

pairing with the app as a new device

it won't pair as it asks for the code on the screen which i don't have as it only shows an exclamation mark. 

Any ideas?

many thanks

Emma 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Mrsjvr, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Based on the information that was shared in your post, it seems that the battery of your Charge 2 is not charging as it should, this is the reason why the display is showing the battery with a symbol. That said, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

Looking forward to your reply.

[Mrsjvr]

Hi Ricardo 

Thanks.fpr the reply, I reached out to support and they are unable help other than to offer a discount on a new Fitbit. 

I have tried all the various steps advised to no avail. I left it on charge for a day or so, it came to life but drained in approximately 5min.

I have ordered a tracker from a different brand as I just can't justify spending money on a new one when it could be affected like this from an update. 

Many thanks

[RicardoFitbit]

Your update is appreciated @Mrsjvr.

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

Let me know if you have any additional questions, I'll be around.