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Charge 2 not updating data

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‎09-29-2019 03:29 - last edited on ‎09-08-2020 12:16 by Fitbit Moderator

‎09-29-2019 03:29 - last edited on ‎09-08-2020 12:16 by Fitbit Moderator

I wear my charge 2 constantly and it's not recording and updating data onto my phone. My phone says the battery for my charge 2 is low aswell, but its fully charged. The app is all up to date so not sure why they aren't working together?

 

 

Moderator edit: updated subject for clarity

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‎09-30-2019 08:05 - last edited on ‎03-07-2025 07:36 by Fitbit Moderator

‎09-30-2019 08:05 - last edited on ‎03-07-2025 07:36 by Fitbit Moderator

@Lizziecrocker89 Welcome to the Fitbit Community! I hope you're doing well!

Let me help you with your Charge 2 not updating your data. This sounds as if your tracker isn't syncing. Which phone are you using? Is it compatible? You can try the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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