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Feedback about customer support

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‎09-28-2019 09:38 - last edited on ‎09-08-2020 12:16 by Fitbit Moderator

‎09-28-2019 09:38 - last edited on ‎09-08-2020 12:16 by Fitbit Moderator

My Fitbit Charge 2 heart rate number is completely missing. I’ve followed all the reset and instructions but still not working. Just talked with customer support and got disconnected and he never called back even though I gave him the number. Disgusted with this product. 

 

Moderator edit: Subject for clarity

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‎09-28-2019 10:07

‎09-28-2019 10:07

Hi @JnJ2  can you tell us which phone and platform you're using? Be sure that your Charge 2 firmware is up to date and your app for your phone. Missing? In the new dashboard, the heart rate shows below challenges, unless you've edited the layout. Could that be it? Let us know.

Stepping in the U.S.A. since September 2013. Android 14

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‎09-29-2019 11:40 - edited ‎09-29-2019 11:44

In response to Odyssey13

‎09-29-2019 11:40 - edited ‎09-29-2019 11:44

I've noticed you are new around @JnJ2, thanks a million for sharing your feedback with us. 

 

Sorry about what happened to your Fitbit Charge 2. Thanks for troubleshooting with us and for contacting our support team. We strive for excellent customer service and customer satisfaction remains our number one goal. Your comments are greatly appreciated. I've checked with our support team and apparently they already took your case under their wings. Please keep an eye in your email inbox, you'll get some information about your case shortly.

 

Thanks for your help @Odyssey13.

 

Please let me know if you need anything else.

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