Charge 2 not vibrating

[old-ocker]

My charge 2 has stopped vibrating even when I connect it to charger. Does this mean the vibrater is dead or can something be done to fix it. I have tried a reset.

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@old-ocker It's good that the community is growing! Sorry for the delay in my reply.

Let me help you with your Charge 2 not vibrating. Make sure that the tracker isn't in the Do not Disturb mode by long pressing the button. Also restart your tracker by following these instructions.

Let me know how it goes.

[old-ocker]

Hi AlvaroFitbit.

Notifications are on.

Have restarted a number of times.

It doesn't even vibrate when I plug it in to charge it so I guess the vibrator is dead.

Thanks

[AlvaroFitbit]

@old-ocker thank you for the update and sorry for the delay in my reply.

Thank you for checking all this and troubleshooting the issue. Since this persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

[old-ocker]

Hi AlvaroFitbit

Thanks for your help.

Getting a replacement

Frank

[AlvaroFitbit]

@old-ocker thank you for the update.

Really happy to hear that you got a replacement from our Support team. Thank you for sharing this as it may encourage other members to also reach out to Support for help. Hopefully you are already back on track and reaching your goals.

Happy stepping and stay safe.