Charge 2 not working at all

[SunsetRunner]

I have bought 3 fitbits.  A charge 2 and two Iconic's.  Two devices have stopped working, they won't charge or even vibate.  Nothing at all.  Not happy as phoned customer service and they are out of warrenty.  How can one work fine and two others completely stop??  Anyone else had this?  I got offered a 25% discount to replace the dead ones!  Why would i purchase from fitbit again?!!  Really not happy :((

[Erniebonbon]

My charge HR quit working and my first charge 2 quit working as well. Just suddenly stopped. My 2nd and current charge 2 has suddenly quit working as well. After chatting with a customer service representative, I got nowhere. She walked me through a restart, found out my device was out of warranty and then stated that nothing else could be done and there was no solution. I didn't get offered a discount for a future purchase or anything. 

Very frustrating.

[SunsetRunner]

Shocking customer service, it’s it? I won’t ever buy from them again. I’ll move on to Apple.

Sent from my iPhone

[RicardoFitbit]

Hi @SunsetRunner, welcome to the Community Forums! @Erniebonbon It's nice to see you again participating over here.

Thanks for taking the time to share your thoughts and personal experiences with your Fitbit devices, I understand your situation and how frustrating this matter can be for both of you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

Since both already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your cases. Also, for a better understanding of the information they provided, please check our warranty policies here. 

Let me know if you have any additional questions, I'll be around.

[SunsetRunner]

Thank you Ricardo,

unfortuately your reply hasn't helped us in getting anything done to sort out our problem.  I never knew the product had only a short lifespan.  Mine both stopped working just as the two years warranty was up. I would have thought this is unusal in your product but seeing that its happened to others it clearly isn't build to last.  A good company offers a free replacement if the product is faulty, but not with fitbit, its a 'not our problem'  company.  I won't buy again and I shall make sure this is spread to everyone i know.  Don't buy a fitbit because if it goes wrong they do nothing to help.

[Bronco1988]

Having similar problem. My Chg2 worked fine other than it would not sync with my App after about 18 months (synced every time before that). Only issue was moving through time zones, but no biggy. Finally went to the app and followed required update, which also required changing my password. All of a sudden my fitbit would not work, green lights began flashing on the back and did so all night. This morning no more lights, won't charge, won't restart, no matter what trouble-shooting tips from Fitbit I follow. 

Based on comments in this forum, I will not call Fitbit customer service. Sounds like this is "planned obsolescence" at its best. Design the device to require a certain number of updates, and then at just about the warranty date, the update disables the device. Et voila, a new purchase.