Charge 2 stopping exercise tracking

[James_2point0]

On Thursday my Fitbit went weird and started to display the wrong time and date. Resynced which fixed the problem. Yesterday and today I've been for runs but it kept ending the logging of the exercise and I had to keep restarting the workout tracking as I went along. 

Really annoying as I'm following a training plan and have upped the amount of time running again and wanted to see my stats properly. 

Anyone have this problem? Know why it happens? And even better if someone found a fix. 

At the end of July I'm doing a virtual run and need the run to be captured properly in one go to enter my run and get the medal. 

[AlvaroFitbit]

@James_2point0 It's great to see you in the Community! 

Let me help you with your exercise tracking on your Charge 2. I suggest you restart your tracker by following these instructions. After this see how it behaves.

Let me know how it goes.

[James_2point0]

Hi thanks for the reply. 

I followed the instructions and then it worked one time before stopping working again. I switched to just using the app to track runs instead because I needed.somethknf that worked while I was getting closer to the event. But this way I don't get heart rate data in my workout (it just says there isn't enough data)

I tried again today, now that the event has passed, to record a run directly on the Fitbit but it have up tracking after 0.33km. 

[AlvaroFitbit]

@James_2point0 thank you for the update.

Since the issue persists I have created a ticket so our Support team can further assist you via email.

Keep me posted.