Charge 2 not working or charging

[Anne-F1963]

Hi. My fitbit charge 2 has been idle for a couple of months due to me having a knee injury. However I'm back mobile and  fully charged it the other day, reset my app, got it up and running again but now nothing. Blank screen. I have tried all the re set tips on here, cleaned the pins, charged it overnight but still dead.  I have deleted and reloaded the app twice too, tried different USBs, now its in my computer, but nothing. Any ideas what I can try next please?

Moderator edit: subject for clarity

[SunsetRunner]

Have you tried a proper Restart? Do it several times if necessary.

[Anne-F1963]

There’s absolutely nothing to re start, blank screen, no green lights,
nothing. I’ve tried holding the button in, but nothing happens

[SunsetRunner · Accepted solution]

Contact Customer Support.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Anne-F1963. It's nice to see you around, @SunsetRunner. 

@Anne-F1963 I appreciate your participation in the Forums and sharing that your Charge 2 tracker stopped working and won't charge. Thank you for your troubleshooting efforts, you can confirm the complete troubleshooting steps here. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this and help you get back on track. Please keep an eye on your inbox.

@SunsetRunner thank you for your support!

I'll be around if you need further assistance. 

[Weegem]

Hi - you are not alone with this problem. I too have a dead Charge 2 and all Fitbit can offer is to clean the chargepoints and ‘ooops sorry it is now out of warranty’. It is my personal opinion that there is a fault with the Charge 2 battery which Fitbit refuse to acknowledge. Too many similar concerns raised and a wider search will show you tutorials on how to fit a new battery. Rather worryingly, a previous comment of mine on this issue has been removed for being ‘non-productive’ suggesting a less than open approach on customer service.

[Anne-F1963]

Hi

It does seem to be a massive problem as the same thing happened to my sons
too.
However, I’ve have emailed customer service and they have been absolutely
amazing, sent me a shipping label to return my old one. Now my new one
should be delivered today.
But I agree that there’s a fault with them, and this seems to be
acknowledged now.

[Weegem]

That’s great news Anne. I presume your Fitbit must still have been within the warranty period?  Keep stepping.

Just a thought Fitbit - as there is now the Charge 3 your Charge 2 will be obsolete so why not send on replacements to those users who have been let down by the battery issue?

[Anne-F1963]

Yes, mine was an end of line clearance one, still in warranty though. And
still expensive enough! Well, I’d have thought I’d get more than 7/8 months
out of it for sure!

Yes, maybe Fitbit need to look into that.

[Weegem]

I agree but unfortunately Fitbit don’t. Good to hear that at least one customer can keep moving though...

[Lindseybraith]

Same issue here. 46% battery, went to bed and that was the last time it worked, dead by morning. I've had mine a couple years though so way past the 12 month warranty, unfortunately. I tried all of the trouble shooting and worked with customer service to no avail. I was offered a 25% discount on a new tracker. It's crazy to me that a $150 product is only expected to last 1-2 years in their eyes. I've been a Fitbit customer for 5 or so years but will likely purchase a different brand next because I don't agree with the average cost of $50-75/year to wear a pedometer watch. Unfortunately, it stopped working during the most expensive time of the year so I won't be using their offered discount. Guess that gives me plenty of time to shop around at least.