Charge 2 notification issue

[Annette1979]

Charge 2 not receiving notifications. App says phone needs a restart to allow notifications. I have restarted phone several times but still same message appears. Deleted and reinstalled app today which allowed notifications to my device but after a short period time stopped receiving notifications and received same message in the app. Can anyone help with this issue please. 

Moderator edit: updated subject for clarity. 

[AndreaFitbit]

Welcome to the Fitbit Community, @Annette1979. Thank you for mentioning that you have restarted your phone several time to allow notifications.

In order to remove this message:

 On your phone, go to Settings -> Battery -> Manage Apps Battery Usage -> Choose Apps find the Fitbit app and again, make sure that it is checked.

Keep on visiting the forums. 

[Annette1979]

Anymore help on this topic please. I still keep getting the same message on the app. Sometimes I get notifications and then they stop.

Thank you in advance for suggestions 

[AndreaFitbit]

Thanks for getting back to us and I'm sorry to hear that you're still getting the same message @Annette1979.

Could you please confirm that you have followed the advised troubleshooting steps?

Keep on visiting the forums.