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Charge 2 notifications not working

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‎02-01-2020 19:07 - last edited on ‎09-08-2020 10:23 by Fitbit Moderator

‎02-01-2020 19:07 - last edited on ‎09-08-2020 10:23 by Fitbit Moderator

I have a charge 2. I’ve have followed instructions multiple times, uninstalled app and then reinstalled. Still won’t receive notifications. 

 

 

Moderator edit: updated subject for clarity

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‎02-02-2020 10:24 - last edited on ‎05-07-2025 11:41 by Fitbit Moderator

‎02-02-2020 10:24 - last edited on ‎05-07-2025 11:41 by Fitbit Moderator

@SunsetRunner Welcome to the Fitbit Community! It's great to have you here!

Let me help you with your notifications not working and thank you for troubleshooting this issue. Which phone are you using? Is it compatible? You can try the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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