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Charge 2 notifications not working

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‎03-27-2020 23:56 - last edited on ‎09-08-2020 10:02 by Fitbit Moderator

‎03-27-2020 23:56 - last edited on ‎09-08-2020 10:02 by Fitbit Moderator

I have a charger 2 and all of a sudden i can not receive notifications on my watch from my phone. Notification button is ON, silent alarm still works.

Any suggestions what it might be?

 

 

Moderator edit: updated subject for clarity

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‎04-19-2020 07:50

‎04-19-2020 07:50

@Ally01 Welcome to the Fitbit Community! It's great to have you here! Sorry for the delay in my reply.

 

Let me help you with your Charge 2 not getting notifications. Which phone are you using? Is it compatible? Let's refresh the link between your phone and your tracker by doing the following:

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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