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Charge 2 only showing setup message

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‎06-19-2019 08:42 - last edited on ‎09-08-2020 15:29 by Fitbit Moderator

‎06-19-2019 08:42 - last edited on ‎09-08-2020 15:29 by Fitbit Moderator

I have been using Fitbit charge 2 for two years suddenly last month my charge 2 stopped working.  I put it on charging but it is only showing initial setup msg.

My mobile is not able to sync and even after charging it just keeps showing setup msg till the time battery dies. 

 

Also Fitbit's customer support no is not valid.  Request if needful can be done

 

 

Moderator edit: updated subject for clarity

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‎06-20-2019 10:35

‎06-20-2019 10:35

@Bhasky Welcome! Thanks for being part of our Community!

 

Let me help you with your Charge 2. Please try setting your device again by following these instructions. If the issue persist then refresh the connection between your phone and your Charge 2 by doing the following:

 

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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