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Charge 2 problems

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‎06-23-2019 03:56 - last edited on ‎09-08-2020 15:06 by Fitbit Moderator

‎06-23-2019 03:56 - last edited on ‎09-08-2020 15:06 by Fitbit Moderator

Hi 😁 my charge 2 has frozen . the app is working but not the actual watch .I have followed the troubleshooting and tried to connect it to the charger to reboot but it won't connect to the charger. I can feel it vibrating but it's just the frozen face keeps showing up . In hindsight I've been having to 'wiggle it'  the last 2 times I've charged so not sure if this is two separate issues or connected advice would be gratefully received thank you.

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‎06-24-2019 07:31

‎06-24-2019 07:31

@Barcas Welcome! Thanks for being part of our Community! 

 

Let me help you with your Charge 2 screen and thank you for trying to restart your device. Since the issue persist I have created a ticket for you. You will be contacted by our Support team via email.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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