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Charge 2 quit auto track exercise

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‎03-23-2019 17:57 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

‎03-23-2019 17:57 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

My charge 2 died; forgot the charger on vacation. Got home, charged it up. Now it won’t auto recognize exercise. I’ve tried rebooting, reinstalling the app, shutting off my phone.. any ideas? 

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‎03-24-2019 10:42

‎03-24-2019 10:42

@Perkyj Welcome! It's good that the community is growing! 

 

Sorry to hear that your Charge 2 isn't recognizing your activities and thank you for troubleshooting this issue. Which activities are you doing and for how long? Have you tried using the tracker itself to record them? Have you check the settings for this (time required to detect an activity) in the tracker's settings area?

 

 

I look forward to your reply.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎03-24-2019 11:10

In response to AlvaroFitbit

‎03-24-2019 11:10

I have been walking. And then recently I’ve started to do 30 min sessions with hiit type workouts. Including some weight bearing sets like lunges, pushups etc. 

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