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Charge 2 requires continuous restarts

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‎02-12-2020 07:26 - last edited on ‎09-08-2020 10:23 by Fitbit Moderator

‎02-12-2020 07:26 - last edited on ‎09-08-2020 10:23 by Fitbit Moderator

I have a two-year old Charge 2 fitbit which recently died.  I followed the restart instructions, charged it to full capacity, wore it for 1 hour and the fitbit died again.  I checked the battery status and it went from 100% to 75% in a hour.  Why is my fitbit requiring continual restarts and going through the battery so quickly?

 

 

Moderator edit: updated subject for clarity

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‎02-13-2020 07:54

‎02-13-2020 07:54

@rvancura Welcome! It's nice to have you on board!

 

Let me help you with your unresponsive Charge 2 and thank you for troubleshooting this issue. Since the issue persist please let our Support team know about this. I noticed that you already have a ticket with them so keep working with them to find a solution.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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