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Charge 2 screen dying/dim

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‎02-11-2020 15:29 - last edited on ‎09-08-2020 10:23 by Fitbit Moderator

‎02-11-2020 15:29 - last edited on ‎09-08-2020 10:23 by Fitbit Moderator

Fitbit charge 2 with apple iPhone 8+

The past two months my Fitbit charge 2 screen has degraded in terms of brightness. I do not shower and swim with it but the screen is no longer usable as I can’t see anything.

 

it still is working the background as I can see updated stats on my app

 

i have tried resetting the fitbit using multiple charging cables(it vibrates and but screen is still very dim )

 

when pressing the button, I can only see a few dimly lit pixels 

 

please advise...

 

 

Moderator edit: updated subject for clarity and format

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‎02-13-2020 05:24 - edited ‎02-13-2020 05:25

‎02-13-2020 05:24 - edited ‎02-13-2020 05:25

@EKCfit Welcome to the Fitbit Community! It's great to have you here! Sorry for the delay in my reply.

 

Let me help you with your Charge 2 screen dimming and thank you for troubleshooting this issue. Since the issue persist I have created a ticket so our Support team can further assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

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