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Fitbit Charge 2 not syncing and battery draining quickly

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‎02-06-2020 23:54 - last edited on ‎09-08-2020 10:23 by Fitbit Moderator

‎02-06-2020 23:54 - last edited on ‎09-08-2020 10:23 by Fitbit Moderator

my charger 2 won't sync and the battery just stoped lasting all week. to 1/2 day 

 

 

Moderator edit: updated subject for clarity

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‎02-09-2020 10:36 - last edited on ‎06-20-2025 09:02 by Fitbit Moderator

‎02-09-2020 10:36 - last edited on ‎06-20-2025 09:02 by Fitbit Moderator

@Spunkylupe12 Welcome! It's nice to have you on board! Sorry for the delay in my reply.

Let me help you with your Charge 2 not syncing nor its battery lasting. For the syncing issues please follow these instructions.

Regarding the battery, try cleaning the contacts using cotton swab with rubbing alcohol, then charge it by plugging it for a couple of hours directly to your computer's USB port (try different ports) or use an UL-certified USB adapter. After this, restart your device and see how it behaves. You can follow these instructions to help improve the battery life.

Let me know how it goes.

Alvaro | Community Moderator

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