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Charge 2's battery draining quickly

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‎04-01-2020 13:50 - last edited on ‎09-08-2020 10:02 by Fitbit Moderator

‎04-01-2020 13:50 - last edited on ‎09-08-2020 10:02 by Fitbit Moderator

Last night before I went to bed my Fitbit was at 30%. When I woke up, it was dead. I put it on the charger and it acted like it was charging, but seemed to be taking a while. Suddenly it went from 0 to 100%. I figured it was ok, so I put it on. A few hours later it was dead again. I charged it again and the same thing happened...it appeared to be charging, appeared to be completely charged, but then died within an hour or so. 

 

 

Moderator edit: updated subject for clarity

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‎04-20-2020 12:39 - last edited on ‎03-14-2025 06:27 by Fitbit Moderator

‎04-20-2020 12:39 - last edited on ‎03-14-2025 06:27 by Fitbit Moderator

@beichorn It's nice to have you on board! Sorry for the delay in my reply.

Let me help you with your Charge 2's battery not holding its charge. Try cleaning the contacts using cotton swab with rubbing alcohol, then charge it by plugging it for a couple of hours directly to your computer's USB port (try different ports) or use an UL-certified USB adapter. After this, restart your device and see how it behaves. You can follow these instructions to help improve the battery life.

Let me know how it goes.

Alvaro | Community Moderator

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