Charge 2 screen black

[Juliect99]

Woke up this morning and my charge 2 display is unresponsive when pressing buttons, tapping the screen, or raising my arm. It still reads my steps (as evidenced by an app sync), still vibrates when switched to active minutes, and the heart rate monitor is still working perfectly. Suggestions on what to do?

[HeydyF · Accepted solution]

Hello @Juliect99, thanks for bringing this issue to my attention. 

If the screen of your Charge 2 is not responding, please restart it by following these instructions: 

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You'll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker's display. Your Charge 2 will begin charging.
4. Press and hold the button on your tracker for four seconds. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
5. Unplug your tracker from the charging cable. 

Let me know if that works! 

[Phoenixlyn]

Thank you, worked for me!