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Charge 2 screen black

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‎08-14-2019 15:38 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

‎08-14-2019 15:38 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

My screen is black I cannot track my exercises or anything

 

 

Moderator edit: updated subject for clarity

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7 REPLIES 7

‎08-15-2019 10:22 - last edited on ‎01-29-2025 08:16 by Fitbit Moderator

‎08-15-2019 10:22 - last edited on ‎01-29-2025 08:16 by Fitbit Moderator

@Carollela, welcome! It's good that the community is growing! 

Let me help you with your Charge 2 screen not working. Please restart your device by following these instructions.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎08-17-2019 06:51

In response to AlvaroFitbit

‎08-17-2019 06:51

It did not work. The screen is black, I cannot see it

Sent from my iPad
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‎08-17-2019 07:29

In response to Carollela

‎08-17-2019 07:29

I have a similar problem. My charge 2 screen froze at 8:31 yesterday and now shows a straight line when I press button. Not able to restart according to instructions. 

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‎08-17-2019 07:39

In response to Carollela

‎08-17-2019 07:39

My Charge 2 screen was black this morning, I restarted it and it was working.  I just checked it again and it’s black again and doesn’t respond when I press the button on the side.  Help!

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‎08-17-2019 08:52

In response to Carollela

‎08-17-2019 08:52

@Medinamom @goodweathr have you guys updated your trackers to the latest firmware?  It's been killing trackers right and left. It sounds like that might have happened to yours

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‎08-17-2019 10:16

In response to Pantsdancelol

‎08-17-2019 10:16

My tracker had frozen before the update. It is still syncing to the app but
screen shows a line. I chatted with support and they suggested changing the
clock face but that didn’t help. Offered a 25% discount on a new Fitbit.
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‎08-17-2019 16:01

In response to Medinamom

‎08-17-2019 16:01

Sounds like mine that’s how it started. I’m getting a new one

Sent from my iPad
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