04-26-2021 14:22
04-26-2021 14:22
my screen is blank - fully charged - doesn’t show any info
04-26-2021
16:26
- last edited on
04-27-2021
05:05
by
JuanJoFitbit
04-26-2021
16:26
- last edited on
04-27-2021
05:05
by
JuanJoFitbit
I'm having the same problem. Never happened in 8 years. I recharged it, it looked perfectly full so I put it on. Now 20 mins later, the screen is blank, can't get any display?
So I found a community post saying how to restart the tracker. I followed instructions and the tracker seems to be recharging at a low level. But my data says my charge is full. How can that be? Just rechecked it and it seems to be charging, about 60% and the display is back. Will keep monitoring.
Moderator edit: merged reply
04-27-2021
05:12
- last edited on
08-26-2024
03:31
by
MarreFitbit
04-27-2021
05:12
- last edited on
08-26-2024
03:31
by
MarreFitbit
@cpoduffy Welcome to our Fitbit Community. Regarding the blank screen issue that your Charge 2 has experienced, I'd like to know if your tracker vibrates when you put it on the charger. In the meantime, please try the troubleshooting steps that are listed in this help article. After this, charge your Charge 2 for 2-3 hours and see if it comes back to life.
@KBWECH Thank you for joining this thread. Thank you also for taking the time to troubleshooting this issue and letting us know how it goes. In case the charging process keeps taking a long time, please try the steps that I shared above.
See you guys around.
04-27-2021 13:22
04-27-2021 13:22
04-27-2021
17:19
- last edited on
04-28-2021
05:10
by
JuanJoFitbit
04-27-2021
17:19
- last edited on
04-28-2021
05:10
by
JuanJoFitbit
Thank you for the info - I may have to do the same - keeps track of my steps but the display is black ...
Yes it does vibrate - it takes a charge - I can see my daily steps on my phone - my display is all blank now - previously looked like this:
[cid:6b48dfc2-9778-4ca3-94e8-c094c4d04bbe@namprd19.prod.outlook.com]
Regards,
Regards,
Bill Duffy
Moderator edit: merged reply
04-28-2021
05:16
- last edited on
08-26-2024
03:31
by
MarreFitbit
04-28-2021
05:16
- last edited on
08-26-2024
03:31
by
MarreFitbit
@KBWECH Thank you for trying the recommended steps and I'm sorry to hear that the issue persists. However, I'm glad to hear that you will be back on track with a Charge 4 soon. I'd like to share the Charge 4 manual so you can learn all its features and get the most out of it.
@cpoduffy Thank you for trying the troubleshooting steps. Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.
See you both later.