Charge 2 screen blank

[cpoduffy]

my screen is blank - fully charged - doesn’t show any info 

[KBWECH]

I'm having the same problem.  Never happened in 8 years.  I recharged it, it looked perfectly full so I put it on.  Now 20 mins later, the screen is blank, can't get any display?

So I found a community post saying how to restart the tracker.  I followed instructions and the tracker seems to be recharging at a low level.  But my data says my charge is full.  How can that be?  Just rechecked it and it seems to be charging, about 60% and the display is back.  Will keep monitoring.

Moderator edit: merged reply

[JuanJoFitbit]

@cpoduffy Welcome to our Fitbit Community. Regarding the blank screen issue that your Charge 2 has experienced, I'd like to know if your tracker vibrates when you put it on the charger. In the meantime, please try the troubleshooting steps that are listed in this help article. After this, charge your Charge 2 for 2-3 hours and see if it comes back to life.

@KBWECH Thank you for joining this thread.  Thank you also for taking the time to troubleshooting this issue and letting us know how it goes. In case the charging process keeps taking a long time, please try the steps that I shared above.

See you guys around.

[KBWECH]

Hi there,

So when I plug my tracker into the charger, it does vibrate. The Fitbit app shows my tracker is fully charged (100%), but the tracker shows a line at the bottom if the screen and when I adjust it, it starts the charge. So it continues to charge and then shows about 60% charged. I take it off the charger and wear it for a few minutes and during that time I can advance through all the screens. Less than five minutes after wearing it the screen goes blank and I can't get it to start again until I put it back on the charger.

I've given up. I've had it for over five years and I just ordered a Charge 4.

Karen

[cpoduffy]

Thank you for the info - I may have to do the same - keeps track of my steps but the display is black ...

Yes it does vibrate - it takes a charge - I can see my daily steps on my phone - my display is all blank now - previously looked like this:

[cid:6b48dfc2-9778-4ca3-94e8-c094c4d04bbe@namprd19.prod.outlook.com]
Regards,

Regards,

Bill Duffy

Moderator edit: merged reply

[JuanJoFitbit]

@KBWECH Thank you for trying the recommended steps and I'm sorry to hear that the issue persists. However, I'm glad to hear that you will be back on track with a Charge 4 soon. I'd like to share the Charge 4 manual so you can learn all its features and get the most out of it.

@cpoduffy Thank you for trying the troubleshooting steps. Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you both later.