Charge 2 screen cracked

[Kim13614]

How can I get the screen replaced on the Charge 2? I have only had this a month and the crack is down the whole face. I can still read it but I am worried about it getting wet. Any suggestions? Thanks Kim13614

Moderator edit: Subject for clarity 

[NellyG]

Ok well you cant get screens replaced and you dont have a Flex 2 (because it doesnt have a screen!). Which tracker do you have?

[HeydyF · Accepted solution]

Hey @Kim13614, it is great to see new faces around! Oh! I'm sorry to hear about what happened to the screen of your Charge 2. But don't you worry, I have escalated your case to our Support team so they can further assist you. So please keep an eye on your inbox. 

By the way, I moved your post to the correct board, which is Charge 2. 

Thanks for your help @NellyG!

Let me know how it goes! 

[aidajacinto]

Hi. I have same problem. How can I get the screen replaced on the Charge 2?

I am sad, because I like to use my Fitbit every day.

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@HeydyF wrote:

Hey @Kim13614, it is great to see new faces around! Oh! I'm sorry to hear about what happened to the screen of your Charge 2. But don't you worry, I have escalated your case to our Support team so they can further assist you. So please keep an eye on your inbox. 

By the way, I moved your post to the correct board, which is Charge 2. 

Thanks for your help @NellyG!

Let me know how it goes! 

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[....Cocoa....]

My Fitbit was actually a replacement for someone who cracked their own, so what you need to do to get the replacement is you have to call the Fitbit people and they’ll tell you to return it to them. You do this by mail. THIS ONLY WORKS IF YOU HAVE A PROTECTION PLAN RIGHT NOW. Remember that.

[MCPRUITT]

Can i get my broken screen repaired or replaced?  It has a crack down the length of the screen  how do I talk directly with Fitbit?

[Kim13614]

Hi screen is cracked again..... same place.  Can you help with a replacement one? Thanks 

[AlvaroFitbit]

@MCPRUITT A warm welcome to our Community!

@MCPRUITT @Kim13614 I will assist you with your damaged Charge 2 screens and sorry for the delay in my response. As mentioned before the best thing to do is letting our support team know so they can further assist you.

@MCPRUITT I noticed that you already have a ticket with our Support team so I wanted to know if they were able to help you?

@Kim13614 I have created a ticket so Support will assist you via email.

Let me know how it goes.

[MCPRUITT]

I had two issues. Once speaking to a rep, they provided an incentive to
purchase a new item concerning my cracked screen..

IN TERMS OF TROUBLESHOOTING THE RAPID BATTERY LOSS, I was offered the
opportunity to share when, my battery was depleted so they can research the
functionality of my current system, for which I plan to do this evening.

[Starlight5]

Do an online chat.  If your Fitbit is under one year it is under warranty and they will replace it.

Good luck!