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Charge 2 screen cracked

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‎07-12-2020 23:10 - last edited on ‎09-08-2020 09:14 by Fitbit Moderator

‎07-12-2020 23:10 - last edited on ‎09-08-2020 09:14 by Fitbit Moderator

My Charge 2 start to have 2 stress cracks on the front screen.  The.  strees cracks are down each side of the screen.  My screen one day does not  show anything, it went blank.   The green light is still and went on line to Fitbit web site  it shows there was light in the battery.  It does not show me the time, blood pressure, steps, etc..   I wanted to know if I replace my screen would all the data come back?   If not what is the problem for the disappearence of my data.?

 

Thanks

 

 

Moderator Edit: Clarified subject

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‎07-13-2020 09:58 - last edited on ‎07-22-2020 10:31 by Fitbit Moderator

‎07-13-2020 09:58 - last edited on ‎07-22-2020 10:31 by Fitbit Moderator

There are no repair facilities or replacement parts for Fitbit trackers.

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‎07-22-2020 10:46 - last edited on ‎03-12-2025 11:37 by Fitbit Moderator

In response to SunsetRunner

‎07-22-2020 10:46 - last edited on ‎03-12-2025 11:37 by Fitbit Moderator

@marenbow Thanks for stopping by! 

Let me help you with your Charge 2 screen is damaged. As @SunsetRunner said there aren't any repair facilities but I have created a ticket so our Support team can see what options they have for you.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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