Charge 2 screen going crazy

[Tom_McQ]

My Charge2 has gone a bit wobbly! 

The screen just cycles from one screen to another. Sometimes it rests at the BPM screen for a while, then it starts to say Notifications ON before showing Notifications OFF and then it goes to something new. The screen stays active like this until the battery is depleted. I recharge it and the same thing happens. 

The button on the side seems to function normally and I have reset the watch with no improvement.

HELP!

Moderator edit: updated subject for clarity

[TamiJacobs]

If you call customer service they can tell you when you activated your device...if its within the warranty they will replace, if not they will give you a discount off of a new one or an upgrade...I know it sucks 😕

[AlessandroRJ]

Got the same issue here... but in my case, this smartbrand was out of warranty and now, i just loose my Chage 2? For my bad, i living in Brazil, all this stuff is very expensive... i just let fitbit team, i really very disapointed with, too many expensive for next day without expecific reason my Chage 2 going MAD. Just for you know, i done the hard reset procedure, and the issue stay in! 

[gjabrahams]

I also have the same issue. Unfortunately no replacement for me out off warranty. Looking at some of the threads and forums this looks like a general problem. Difficult to accept that a general problem like this is left just like this. Now the customers must fork out the money to buy another one.

[Airy]

My FitBit Charge 2 just started doing the same thing 2 days ago. I tried the reset process & now it seems worse. What can you advise me to do next. 

[whitewave_09]

It appears to be designed to do that a few years after it is made so you have to buy another one. But if you explain what has happened to the Fitbit chat help people (their customer service people) they will give you a small discount

Sent from my iPhone

[TamiJacobs]

there does not seem to be a fix, contact customer service because if its within the year of registering your device they will replace, otherwise they will offer you a discount on an upgrade...

[gjabrahams]

Good luck. I was just told we cannot help you. Go buy a new one.

[Majr1204]

My charge 2 is doing the exact thing. I have reset it numerous times but when not scrolling through settings, it seems to want to stay on the workout page.

[Atheleen]

Good morning. Mine is now doing the exact same thing and I have gone through the troubleshooting steps as well! Help!

[Airy]

Finding out there’s no real fix. If it’s older than a year FitBit will not replace either. I had to purchase a new one.

Sent from my iPhone

[Ayrose]

Fitbit replaced mine even though it was out of warranty so worth giving it a go. I think it was something to do with the update.

Moderator Edit: Personal info removed

[gjabrahams]

Great news for you. You were lucky. Mine was out of warranty and not replaced.

[Bdel7]

Wow, it is so disappointing that the only response for this issue is to buy another one (if it is after the company warranty). I'm having this issue and also tried almost everything to have it fixed.  I know I bought a warranty with it (paid an additional $15) for it, but I cannot find it.  Products that are this expensive should last longer.  It's a shame that companies today make cheaper products that are meant to only last a short period of time so that the buyer has to buy more.  I really enjoyed my charge 2 while it lasted so it is a shame that it no longer works. 

[Stripes6132020]

No I have no button on my tracker, so this does not help!

[Jeff_P]

I got the same problem and also out of Warranty.  I'm on my third dead Fitbit now.  I think I'm going with Garmin this time.

[Sarkware]

My Charge2 has gone a bit wobbly! same as all the others in this chat, what can I do I have tried the factory reset still not working

The screen just cycles from one screen to another. Sometimes it rests at the BPM screen for a while, then it starts to say Notifications ON before showing Notifications OFF and then it goes to something new. The screen stays active like this until the battery is depleted. I recharge it and the same thing happens. 

The button on the side seems to function normally and I have reset the watch with no improvement.

HELP!

[Lizziebhart15]

I’m sorry. There is NO fix to this. I’ve tried several times. Ended up
replacing the fitbit with a new version. And guess what? Just had to
replace it again because my charge 3 stopped working outside of warranty.
I got the fitbit versa 3 off amazon with a 3 yr warranty cheaper than
fitbit was discounting me (with only a 2 yr warranty). Whatever you do, get
the extended warranty if you buy another one.

[taochok]

In one week my Charge 2 will turn 2 years old.

It is a replacement of one I bought back in 2017.

I am angry reading that I am not the only one with a crazy fitbit button... this happened after charging it.

Can I trust in new fitbit products? I mean, they replaced the last one, but, is this a normal situation for fitbit? :S

[Mal26]

My fitbit Charge 2 has started madly scrolling, I have tried performing a reset, which it does. Then seconds later it starts scrolling again. I tried uninstalling the software no change, I have looked for a firmware update, nothing. What can I try next please?

[Athenatron]

I'm very sorry but the options aren't great. So the updates ruin the
original Amazing charge 2 model. Those missing pixels arent from wear and
tear, among many problems that start showing up.
I called and mentioned the media posting. (A guy escalated it to the v.p.
and finally recieve a replacement) They, Only then offered 50% off an up
grade or a free charge 2. The charge 2 they sent never gets updates and is
half the product my original charge 2 was, used.
Know that any fitbits that update Will fail from the later updates. (Charge
2s acted up first within a year of the charge 3 coming out. After 2 years
it became inoperable. So if you love fitbit, get the 50% off if you can and
enjoy the newest device so you have a while. But the app seems to be
deteriorating despite the added "capabilities".
I would read through reviews of other brands, the comparable models to the
fitbit you wanted, and check the reviews of that model and a couple
before. They all have very similar shady shenanigans so see whos lasts the
longests and connects to an app that works for you. As for the original
charge 2 before the updates... I Really miss it and feel for you. I
remember when i use to get all my notifications, texts, call alerts, and
Accurate sleep and other capabilities. Fitbit really let us down.