I got another reply from support. It was polite, but once again didn't really address the issue I'm having. They were interested in where I live, where I purchased my Charge 2 and when I purchased it. I assumed that was because they wanted to verify whether it was still covered under their warrantly, and possibly offer me a free replacement device or the chance to get a new one at a discount. Lots of general advice and links to pages where I can find out information about their warranties and new products, but nothing at all specific about the problem at hand.
I realize that the support people are probably outsourced and probably not employees of Fitbit or working at Fitbit HQ. I also understand that they are probably just doing as they were trained and moving down a list of options/suggestions to make to people having issues. The problem with that approach is that it automatically assumes that everyone is going to be satisfied with just getting a "new" device. It would, however, be more helpful to hear from someone like a "tech support" person who is actually familiar with the nuts and bolts of the device, firmware, or whatever helps it do what it's suppose to do. Someone with a technical background who can at least say "We know it's a problem, but we don't really no why it's happening. Where trying to find out, but just haven't been able to do so as of yet" blah, blah so that at least it appears that someone is working on sorting this out.
Unfortunately, my Charge 2 is no longer covered by warranty, so I guess that means support is not going to be able to be of much help to me. I wasn't really out to get a replacement device anyway. I like my Charge 2 and would buy another one if someone at Fitbit only could just tell me why this scrolling issue is happening. Is it a known problem that they are working on? Is it something that they can fix, even if I have to pay for it? Is it a product lifespan issue (i.e., the device is basically not intended to last for more than a year of so)? Is it a user error (i.e., did I charge it incorrectly, the contect heads are dirty, the firmware didn't update properly, etc.)? I'm leery of buying a new one (even at full price) if the same issue is likely to happen again with the new device.
Anyway, I'm still having the scrolling issue. The tracker seems to be working a bit better the past few days and does record steps, etc and even figures out when I'm riding my bike. The scrolling, however, really causes the battery to run down super fast. Previously, I could go a few days before having to charge, but now I can barely make it through my 50-minute commute without the battery going from 100% to 30%-40% even though I'm just sitting the majority of that time. By mid-morning, the battery is completely drained and needs to be recharge which is something I never had to do at work before.
So, I still looking for any suggestions or possible work arounds. Or, even just to hear that the device beyond fixing and that nothing can be done.
