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Charge 2 screen no longer displaying

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‎09-17-2019 12:42 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

‎09-17-2019 12:42 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

Hi All,

 

Having the same problem described by many users on this forum. My Charge HR 2 is no longer displaying any information on screen.

 

I can sync to my app and see the green lights on the rear to establish it is in fact charged. 

 

I've followed the reset instructions by plugging it in holding the side button to hard reset but nothing has corrected the screen.

 

Could someone advise what action to take next?

 

 

Moderator edit: updated subject for clarity

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‎09-18-2019 09:08 - last edited on ‎01-31-2025 10:01 by Fitbit Moderator

‎09-18-2019 09:08 - last edited on ‎01-31-2025 10:01 by Fitbit Moderator

@craigg3 Welcome! Thanks for being part of our Community! 

Let me help you with your Charge 2 screen not working and thank you for troubleshooting this issue. I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎09-18-2019 12:17

In response to AlvaroFitbit

‎09-18-2019 12:17

I am having the same problem described by many. My Charge HR 2 is no longer displaying any information on screen.  It first started with lines showing up but those have gone away and just a blank screen.  It still charges and records steps as I can view from my mobile device.

 

I've followed the reset instructions by plugging it in holding the side button to hard reset but nothing has worked (and I don't get the version to display).

 

Can you open a ticket with support and have them contact me with what is available (replacement or ?)

 

 

Could someone advise what action to take next?

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