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Charge 2 screen not working

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‎09-08-2019 22:22 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

‎09-08-2019 22:22 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

Fitbit 2 screen will not turn on, it charges, syncs info to phone, however the screen remains black.

 

I have tried to reset, change clock face, charge to 100%. Nothing works! I have read multiple threads with the same issue. Any fixes?

 

 

Moderator edit: updated subject for clarity

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4 REPLIES 4

‎09-09-2019 07:12 - last edited on ‎03-21-2025 07:59 by Fitbit Moderator

‎09-09-2019 07:12 - last edited on ‎03-21-2025 07:59 by Fitbit Moderator

@ruelaskrystin A warm welcome to our Community!

Let me help you with your Charge 2 screen and thank you for troubleshooting this issue. I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎09-11-2019 12:03

In response to AlvaroFitbit

‎09-11-2019 12:03

Hello! 

I am having the exact same issue. Any help will be greatly appreciated. 

 

Thank you!

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‎09-11-2019 19:47

In response to AlvaroFitbit

‎09-11-2019 19:47

Hello!!

 

I am having this trouble as well. Please help. I would greatly appreciate it!

 

Thank you!

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‎09-12-2019 07:15 - last edited on ‎03-14-2025 11:41 by Fitbit Moderator

In response to BigSmile8880

‎09-12-2019 07:15 - last edited on ‎03-14-2025 11:41 by Fitbit Moderator

@MRHPHL @BigSmile8880 Welcome! It's nice to have you on board!

Let me help you with your unresponsive Charge 2 screen. Please restart your device by following these instructions.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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