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Charge 2 screen went black

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‎03-15-2019 13:04 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

‎03-15-2019 13:04 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

I just looked at my charge 2 and saw that screen was black and unresponsive. I’m using iOS if it matters. The battery had a medium charge when I looked at it a couple hours ago. I thought maybe the battery was dead, but attached to the charger and it does not appear to be charging. Any suggestions? Solutions? Thanks!

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3 REPLIES 3

‎03-15-2019 16:13

‎03-15-2019 16:13

I had the exact same issue today too. My Fitbit Charge2 is only 10 months old. Not sure what caused this sudden black screen. It was at a medium battery last night. Need to know what to do now.

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‎04-02-2019 09:44

In response to Cannonball22

‎04-02-2019 09:44

@anhlarry @Cannonball22 Welcome! It's good that the community is growing! 

 

I will gladly assist you with this issue. Lets start by restarting your device. After this make sure it is charging (the battery status on your app may be outdated) by cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎04-02-2019 10:48

In response to AlvaroFitbit

‎04-02-2019 10:48

Unfortunately it is still not operational.
Thanks,
Cory Cannon-Harris
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