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Charge 2 scrolling through menu and battery draining quickly

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‎08-30-2019 06:24 - last edited on ‎09-08-2020 13:33 by Fitbit Moderator

‎08-30-2019 06:24 - last edited on ‎09-08-2020 13:33 by Fitbit Moderator

Hi, I recently downloaded the latest upgrade and since then I have been facing issues with battery charging and screen behaving weird. Currently I am unable to use my Fitbit as the charge drains pretty quickly and the screen keeps scrolling to the right. Are anyone facing a similar issue. Does Fitbit have a fix for this upgrade or can we revert it back.

 

 

Moderator edit: updated subject for clarity

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‎09-01-2019 10:26 - last edited on ‎12-25-2024 10:22 by Fitbit Moderator

‎09-01-2019 10:26 - last edited on ‎12-25-2024 10:22 by Fitbit Moderator

@Seemanta Welcome! It's nice to have you on board! Sorry for the delay in my reply

Let me help you with your Charge 2 scrolling through the menu and its battery life. Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves. You can also find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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