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Charge 2 setup difficulties

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‎05-11-2019 08:19 - last edited on ‎09-08-2020 16:10 by Fitbit Moderator

‎05-11-2019 08:19 - last edited on ‎09-08-2020 16:10 by Fitbit Moderator

Hi, i need help. I changed my Phone and reinstalled the app. When i connect to charge 2 i get the code but then it does not connect. What to do?? Thanks.

 

Moderator edit: Subject for clarity 

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‎05-12-2019 15:07

‎05-12-2019 15:07

Hi @CatiaSilva thanks for letting me know about this. I'd like to give you a warm welcome to our forums, I'm here to help you with your Charge 2.

 

If you can't get started with your Fitbit device, usually a missing requirement is the cause. Carefully review the requirements from our help article: Why can't I set up my Fitbit device? and move on to the troubleshooting steps if needed.

 

Please keep me posted, I'll be here if you have any additional questions Smiley Happy

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