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Charge 2 suddenly stopped working.

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‎05-13-2019 16:39 - last edited on ‎09-08-2020 16:10 by Fitbit Moderator

‎05-13-2019 16:39 - last edited on ‎09-08-2020 16:10 by Fitbit Moderator

Hello. Charge 2 suddenly stopped working, my charge 2 display is completely black and the device will no longer sync, but the green lights are still flashing.

It was about 80% charged when it stopped this morning. I did attempt to perform a hard reset but it won't respond when connected to a charger and nothing even registers when connecting via USB to my computer. I have also tried both my charger as well as my wife's charger.

I have only had this device since Christmas of 2017 so it is not that old.

Is there another way to reboot the device?

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‎05-14-2019 11:09

‎05-14-2019 11:09

@Nighthawke Welcome! It's good that the community is growing! 

 

Let me assist you with your non working Charge 2 display and thank you for restarting it. Since the issue persist please let our Support team know about it. I have created a ticket so they can further assist you.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎05-14-2019 15:27

In response to AlvaroFitbit

‎05-14-2019 15:27

@AlvaroFitbit I have also just run into this issue. No response to anything, tried multiple chargers. Green lights flashing but unable to reset

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