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Charge 2 setup

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‎04-21-2019 16:54 - last edited on ‎09-08-2020 16:26 by Fitbit Moderator

‎04-21-2019 16:54 - last edited on ‎09-08-2020 16:26 by Fitbit Moderator

I recently received a Charge 2 from a family member. It was being used until recently and is in good working order. When trying to connect it to my phone it fails to connect. It is fully charged there are no other devices nearby and it has been deleted from the other phone. Why won’t it connect?? 

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2 REPLIES 2

‎04-22-2019 00:20

‎04-22-2019 00:20

When you say it has been deleted from their phone, does that mean that it's been deleted from the app?

 

If so, what about the bluetooth connection? If there is still a link in the phone's bluetooth settings to the fitbit then it could be blocking connection to your phone.

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‎04-22-2019 10:43 - edited ‎04-22-2019 10:43

In response to SteveH

‎04-22-2019 10:43 - edited ‎04-22-2019 10:43

@HagmanS Welcome! It's nice to have you on board!

 

I will gladly assist you with setting up your Charge 2 and thank you for troubleshooting this issue. Adding to @SteveH questions I would like to know which phone are you using? Is it compatible? You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try paring them Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. You can find additional suggestions here.

 

Let me know how it goes.

 

Alvaro | Community Moderator

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