Charge 2 shows only basic sleep again

[johnnfx]

Have you abandoned the charge 2? I and countless other are experiencing sleep tracking problems. Our problems started about 1-2 weeks ago, we get basic sleep only, NO STAGES. We have done everything that you have suggested and we're still having troubles. Is anyone doing anything about this? . Does anybody from your team even read this forum? We need help, please fix this!

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@johnnfx, welcome to the Fitbit Community! I hope you're doing well!

Let me help you with your sleep stages and thank you for troubleshooting this issue. You don't mention which troubleshoots your tried but note that you might not get sleep stages for the following reasons:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

I suggest you clean the back of your device with cotton and rubbing alcohol and restart it. Turn the heart rate off, save and sync then turn it on save and sync again. Also check these tips to improve the heart rate reading on your device. 

Let me know how it goes.

[johnnfx]

Retried all suggestions
Still just basic sleep

John