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Charge 2 shows setup message

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‎10-08-2019 09:03 - last edited on ‎09-08-2020 12:16 by Fitbit Moderator

‎10-08-2019 09:03 - last edited on ‎09-08-2020 12:16 by Fitbit Moderator

My Fitbit screen continuously displays the website for FitBit setup.  When I go there, there is not anything for me to do, whether it is on my phone or PC.  It seems that other models have had this and the solution was to "check for updates" rather than "syncing" the Fitbit, but I can't find that option to check for updates.  How can I make my device useable again?!

 

 

Moderator edit: updated subject for clarity

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‎10-09-2019 07:35

‎10-09-2019 07:35

@BrittIsFit Welcome! Thanks for being part of our Community! 

 

Let me help you with your Charge 2 not working as it should. You will need to set it up on your account by following these instructions. Once it is setup it should display your data again.

 

Let me know how it goes.

Alvaro | Community Moderator

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