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Charge 2 not charging nor responding

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‎10-09-2019 09:00 - last edited on ‎09-08-2020 12:06 by Fitbit Moderator

‎10-09-2019 09:00 - last edited on ‎09-08-2020 12:06 by Fitbit Moderator

My Charge 2 is now completely dead with no explanation. I tried charging it overnight -- didn't vibrate or acknowledge charging (because it's dead). When I woke up it was hot to the touch and still just an expensive paperweight. Can't get it to charge much less restart. I purchased at a local Walmart store less than 5 months ago, and it doesn't look like the Fitbit policies cover outside purchases. This is the second one that's bricked on me in less than a year -- done with Fitbit.

 

 

Moderator edit: updated subject for clarity

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8 REPLIES 8

‎10-10-2019 08:12

‎10-10-2019 08:12

@LisaArnold Welcome! It's good that the community is growing! 

 

Let me help you with your unresponsive Charge 2 and thank you for troubleshooting this issue. I have created a ticket so our Support team can further assist you via email. They will check the warranty and provide options.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎10-10-2019 16:10

‎10-10-2019 16:10

Mine bricked at 14 months.  I pretty much decided I was done with Fitbit, although I like the app/software better than others.  Then I got invited to join an ArthritisPower study, and I'm setting up a new Versa right now for that.  Will see how that goes.  I really like the Charge 2 feature that gives you altitude gain, but the screen scratched if you breathed on it.  Wish this company would get it together.  I had that one that got recalled, which I LOVED, and I had a One that was great except for being so easy to lose or run thru the washer.  Sigh.  Here I go again with the Versa.

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‎10-11-2019 17:39

‎10-11-2019 17:39

i have the same stupid problem also, mine just passed its 1 year warranty. its upsetting that you spend the $$$ and they don't even last a stupid year. i still have my original charge hr #1 and that one is still working somehow. so i dont know what they did wrong. i ordered another charger hoping that it might help but i doubt it. back to samsung for me

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‎10-12-2019 05:19

In response to tani31

‎10-12-2019 05:19

Yes it is so frustrating that many users of the Charge 2 are reporting problems with their tracker just dying as the batteries appear to have such a short shelf life and all Fitbit can do is respond with standard advice to clean the Charge points. No acknowledgement of an inherent problem or possible recall solution.

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‎10-12-2019 14:29

In response to tani31

‎10-12-2019 14:29

I'll have to take a closer look at Samsung when the Versa fails.  I would not have bought it myself, but it was provided as part of the study I'm participating in.  I really prefer something that includes altitude gain and don't care if it's waterproof.

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‎10-12-2019 18:33

‎10-12-2019 18:33

I'm having the same problem. I've cleaned the charging pins and everything. I've reset it. It tells me the battery is full. Then I put it on and it's dead. This is obviously a common problem. And what's unfortunate is that it's a common problem shortly after the warranty runs out which makes me wonder if that's why they only gave a 1 year warranty. Hey Fitbit, please help me fix this issue! And if the Charge 2's have a faulty battery please just save everyone some time and stress and issue a recall.

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‎10-13-2019 00:37

In response to KFN

‎10-13-2019 00:37

I think I might try a Garmin now.

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‎10-13-2019 00:41

In response to PunkyMoM

‎10-13-2019 00:41

Yes the silence from Fitbit on this issue is appalling. The fact that adverts for replacement batteries for the Charge 2 and online tutorials on how to fit them clearly shows a fault that Fitbit is ignoring. I still have an original Fitbit flex that nearly 5 years on still holds a full charge. Will not replace with another Fitbit and am sharing my concern with friends and colleagues with trackers.

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