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Charge 2 shows unknown when receiving calls

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‎11-25-2020 07:36 - last edited on ‎12-09-2020 11:02 by Fitbit Moderator

‎11-25-2020 07:36 - last edited on ‎12-09-2020 11:02 by Fitbit Moderator

My charge 2 will not show who is calling always says unknown

 

 

Moderator edit: updated subject for clarity. 

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‎12-09-2020 11:05

‎12-09-2020 11:05

Welcome to the Fitbit Community, @Bensitter.

 

I recommend following the troubleshooting steps: 

  1. Restart your tracker. 
  2. Turn off notifications:
    1. On the Fitbit app dashboard, tap your tracker.
    2. On the device screen, tap your tracker.
    3. Tap Allow notifications access and turn off access to the Fitbit Notification Service.
  3. Reboot your mobile device.
  4. In the Fitbit app, tap Allow notifications access and allow access to the Fitbit Notification Service.
  5. Turn on call, text, or calendar notifications.

Let me know how it goes, I'll be around! 

Andrea | Community Moderator, Fitbitp>

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