Charge 3 stops working completely

[mkay17]

My Charge 3 has now cut out completely 3 times, the first two one day last week and then again today. The screen goes completely black and it will not respond to the side button at all, nor record any data (though it does not lose what it already has). The only way to "wake it up" again seems to be to plug it into the charger (even though the battery level is not particularly low), then it seems to return to full function. Any comments or advice please?

Moderator edit: subject for clarity 

[LiliyaFitbit]

Hi @mkay17, it's nice to see you again in our Community Forums. 

I am sorry to hear your Charge 3 stops working sometimes and you need to connect it to the charger to turn on. Thanks for the details shared and I am here to help. I recommend doing the following:

1. Restart the device: How do I restart my Fitbit device?
2. Long restart:  

• Connect the device to the charging cable.
• While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
• The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
• The device turns off.
• The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
• Remove the device from the charging cable. The device shuts down.
• Important: Plug the device into the charging cable again.

Additionally, I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?

Let me know how it goes, I'll be around. 

[Fitbabi]

My Charge 3 has stopped working again. This happened months after I purchased it and 5 days ago. I don't hear Apple owners complaining about their watches so soon after purchase. I rely on this for my works and sleep patterns(not that there is a pattern during covid).

[LiliyaFitbit]

Welcome to the Fitbit Community, @Fitbabi.

I am sorry to hear you are going through this situation. I understand how you're feeling and appreciate your feedback as it helps us to keep improving. I've shared your post with our Support team and they've mentioned that you already have a case with them. I know they will be glad to help you out and provide you a solution, please keep working with them. 

I'll be around if you have any questions.