Fitbit Charge 3 screen is blank

[kanwal019]

My Fitbit Charge 3 screen went blank after some white lines appearing on the screen. I tried rebooting the watch and changing the clock face multiple times. It worked for me once, but once again I faced the issue. Now, it persists even after following the same steps. 

Everything else with the watch is working fine. It's paired with my phone and recording data as expected. 

Moderator Edit: Clarified subject

[AlvaroFitbit]

@kanwal019 It's good that the community is growing! 

Sorry to hear that your Charge 3 screen isn't working and thank you for troubleshooting this issue. I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

[kanwal019]

I received initial response from the fitbit team #38523861. But after some emails, I haven't received any further update. Please take a look upon this and  provide an update. 

[AlvaroFitbit]

@kanwal019 thank you for your reply.

I checked with Support and they let me know that they have already replied to you so please the communication with them open to resolve your issue.

Keep me posted.

[kanwal019]

@AlvaroFitbit I have been told that the warranty of my device is void as it has been more than 1 year since I purchased the device. And, there is no service center at my location, therefore I have to bear with the defected device as they won't be able to help me. So, now again I am clueless what to do with this. 

[AlvaroFitbit]

@kanwal019 thank you for your reply.

Sorry to hear that Support couldn't replace your tracker. Support does follow the guidelines described in the warranty so if your device is outside the warranty period they won't be able to replace it. Still thank you for sharing your feedback.

I'll be around.