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Charge 2 static on screen then blank

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‎07-19-2019 20:12 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

‎07-19-2019 20:12 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

Today my screen went all snowy. i tried the reset and now the screen is blank.  the green lights are on and tracking steps. I just have no display.  Does this mean i need a new one? 

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‎07-22-2019 10:40 - last edited on ‎03-21-2025 09:01 by Fitbit Moderator

‎07-22-2019 10:40 - last edited on ‎03-21-2025 09:01 by Fitbit Moderator

@ShawnEOPhillips, welcome to the Fitbit Community! It's great to have you here! Sorry for the delay in my reply.

Let me help you with your Charge 2 screen not working and thank you for restarting your device. Since the issue persist I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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