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Charge 2 steps deleted

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‎10-11-2019 11:59 - last edited on ‎09-08-2020 12:06 by Fitbit Moderator

‎10-11-2019 11:59 - last edited on ‎09-08-2020 12:06 by Fitbit Moderator

I’ve walked and been to the gym today my fitbit buzzed  at 10,000 steps.   I then manually added an earlier walk ( I had forgot my fitbit)  my Over 10,000 +steps were deleted!  
however number of floors and other data are ok. 

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‎10-13-2019 09:45

‎10-13-2019 09:45

@Ines22 A warm welcome to our Community! Sorry for the delay in my reply.

 

Let me help you with your missing steps. When you log an activity it will override the data recorded by your device so make sure the activity you saved isn't at the same time your other steps were recorded. You can start by deleting the activity to see if your steps are shown again on your account.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎10-13-2019 09:55

In response to AlvaroFitbit

‎10-13-2019 09:55

Thankyou this solved my issue in now happy to have my steps reinstated. 

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