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Charge 2 steps didn't at midnight

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‎06-30-2019 02:10 - last edited on ‎09-08-2020 15:06 by Fitbit Moderator

‎06-30-2019 02:10 - last edited on ‎09-08-2020 15:06 by Fitbit Moderator

Hi, I’ve woken up this morning to find that my steps has not reset during the night and carried on counting my steps that I done yesterday just wondered if there a way to correct this? Thanks.

 

 

Moderator edit: updated subject for clarity

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‎07-01-2019 07:41

‎07-01-2019 07:41

@Vic2501 Welcome to the Fitbit Community! I hope you're doing well!

 

Let me help you with your Charge 2 that didn't reset at midnight. This may happen when there is a change in timezone (due to travel or DST changes). You can restart your device as this will help it reset the following midnight but it won’t remove the steps from the affected date.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎07-01-2019 11:51

In response to AlvaroFitbit

‎07-01-2019 11:51

Hi ya, thanks for your reply, I did try resetting it yesterday but didn’t do anything but last night it went back to normal.

Sent from my iPhone
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