06-12-2019
14:32
- last edited on
09-08-2020
15:29
by
MatthewFitbit
06-12-2019
14:32
- last edited on
09-08-2020
15:29
by
MatthewFitbit
I use my Charge to monitor my heart rate as I have a health condition which causes heart spikes . Yesterday and today my device has indicated I have completed way over the amount of steps . I normally do between 200 to 1000 steps a day . Yesterday it said , 18000 steps , today it is at 20000 steps . I was mainly bed bound today . Is there a known issue ? I recently downloaded new software . I am concerned as it’s only a few weeks until the warranty expires .could it possibly be carrying steps over the days ?
06-13-2019 09:48
06-13-2019 09:48
@Jackmac24 Welcome! It's great to see you around!
Let me help you with your step tracking. Your device will detect the movement on your arm and translate that movement into steps. There are situations in which your arm may move but you won't be actually walking. For example, this may happen when you are playing the drums, burping a baby or clapping. It can also happen when driving or if your device is near a vibrating surface or electronic like an a/c unit, fan or working computer. You can negate these steps by logging a driving activity. You can try wearing your device on your non dominant hand but select that hand as dominant on the device’s settings to make it less sensitive to movement.
Additionally there are some odd instances in which your steps don't reset at midnight. This may happen when there is a change in timezone (due to travel or DST changes). You can restart your device as this will help it reset the following midnight but it won’t remove the steps from the affected date.
Let me know how it goes.
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