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Charge 2 steps won’t update on app

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‎04-29-2020 14:31 - last edited on ‎09-08-2020 09:49 by Fitbit Moderator

‎04-29-2020 14:31 - last edited on ‎09-08-2020 09:49 by Fitbit Moderator

Can anyone help me? For over 2 weeks my steps on the app won’t update. I have tried everything I’ve been told. I have no idea what to do it’s frustrating me 

 

 

Moderator edit: updated subject for clarity

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‎05-11-2020 08:43 - last edited on ‎12-23-2024 10:42 by Fitbit Moderator

‎05-11-2020 08:43 - last edited on ‎12-23-2024 10:42 by Fitbit Moderator

@Rafasgirl It's good that the community is growing! Sorry for the delay in my reply.

Let me help you with your Charge 2 not updating its data on your app. This sounds as if your tracker isn't syncing. Make sure you follow these steps to properly sync your device. Additionally try logging out from the app, restart your phone and log back in. Finally make sure that the app is up to date.

Let me know how it goes.

Alvaro | Community Moderator

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