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Charge 2 stopped syncing on Jan 12

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‎01-12-2019 15:15 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

‎01-12-2019 15:15 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

Syncing stopped working once again.

 

I tried syncing from a PC (Win10), and from two Android devices - Charge 2 was found, syncing begins then stops. FitBit, please do not ask to reset - I did it three times, reinstalled FitBit app, re-paired it. What else do you have to suggest?

 

Syncing starts, progresses to approx 30% and then quits. So do not tell me that my Charge 2 is not properly paired. The same is on the other two Android devices.

 

What is wrong with you, FitBit people? Syncing is the fundamental process that should have been perfected after so many years in business! Or was it a poor choice of cloud service providers like cloudflare.net according to the sync traffic?

 

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‎01-12-2019 17:52 - edited ‎01-13-2019 06:24

‎01-12-2019 17:52 - edited ‎01-13-2019 06:24

While you FitBit support guys are scratching your heads trying to come up with a reasonable explanation, I followed all suggestions that I got in the last 3 years!

Reset Charge 2 three times

RE-paired Fitbit in Win 10

Re-installed FitBit in Win 10

Re-paired with two Android devices.

 

Again, I can see in the traffic log that something is wrong with connecting to you f... cloud server?

 

 

 

 

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‎01-12-2019 19:41

‎01-12-2019 19:41

this is happening to me yesterday/today also!!!  

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‎01-13-2019 07:11

In response to gtFLA

‎01-13-2019 07:11

I am having the same issue since Friday January 11th.  I keep getting error message "tracker not found". The only way I can get it to work for the day is to uninstall the app from my android phone and than reinstall, restart my charge 2 and repair with phone. Is the update that was done recently creating this error?  Please fix the problem. 

Thank you

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‎01-13-2019 07:22

‎01-13-2019 07:22

this is happening to me too. since 11.01.2019 no connection trough windows 10.

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‎01-14-2019 13:57 - edited ‎01-14-2019 13:58

‎01-14-2019 13:57 - edited ‎01-14-2019 13:58

Update: My Charge 2 did not make it into the full 2nd year. Tech support ran out of ideas how to fix the syncing issue, although all apps see the device, Win 10 app asks to enter the 4-digit code for pairing. Then I see "Trouble connecting to fitbit.com" that we all know is a misleading message.

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